Why aren’t my entries and media files uploading?

There could be a number of reasons why your entries or media files aren’t uploading properly. The factors that affect the success of your upload can range from the size of your attached media file to the strength of your internet connection.

For successful uploads, we recommend that you do the following:

  • Make sure your app is up to date. Check the App Store or Google Play Store periodically for updates to the dscout mobile app to make sure you’re on the latest version.
  • Establish and participate while on a strong internet connection. Try to connect to trusted wifi networks or use your own mobile device’s data when uploading. Firewall and poor connections are often the cause of failed uploads.
  • Don’t close out of the dscout mobile app. The dscout mobile app needs to be operating in your phone’s background for the upload to be successful.

Below is a list of common problems associated with uploads and some troubleshooting methods. Check it out below.

Common Problem Potential Solution
My entry has been spinning forever. Check your Uploads tab and refresh your app data. Learn more here.
My entry is red and has an exclamation point in it. Tap on it to reattempt the upload. Learn more here.
My entry uploaded, but my media didn’t. Tap on the entry to reattach the media file. Learn more here.
My entry disappeared. Your entry may have never finished uploading. You may have to redo the entry. Read more here.
Pro tip: If you’ve followed all of these recommendations, but are still experiencing some issue, please uninstall and reinstall your app as a last resort. 

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