How do I fix a failed video or photo upload?

If your video or photo didn’t upload even though your entry appears to have uploaded properly, your mission leader might reach out to you via our in-app messaging feature (read more about how to access your messages here) or they might comment on the entry with the missing media to notify you about it (read more about how to access comments on your entry here).

To fix this issue, you can choose one of the following methods:


Re-upload your missing media

If your mission leader reaches out to you (via in-app messaging or commenting on the entry in question) to notify you that your media didn’t upload even though your entry was successfully submitted, you can tap on the entry to reattach the media file or check your Uploads tab to see if any uploads failed. Check it out below.

Pro tip: Do you see a red box with an exclamation point where your entry should be? If so, your entry has failed completely. Learn how to fix this here.

Email your missing media to your mission leader

If your mission leader reaches out to you (via in-app messaging or commenting on the entry in question) to notify you that your media didn’t upload even though your entry was successfully submitted, you can email them the missing media. Follow the steps to do so:

  1. With your mission leader, identify the entry in question. You may have, for example, successfully submitted Entry 1 in Part 1, but with a failed video.
  2. Log into your email.
  3. Send an email to help@dscout.com with your missing media file attached (you’ll be able to find this file in your phone’s media storage).
  4. In the body of your email, please make sure to mention the mission name, part name, and entry number. If you know the name of the dscout employee who is leader the mission, please be sure to write ATTN: [their name] in the email's subject.
Pro tip: Nine times out of ten, if an entry or a media file doesn't upload correctly, it's due to connectivity issues. Be sure you're connected to a strong wifi signal when submitting entries and don’t close out of the app. If this doesn’t work, try submitting your entry on your mobile device’s data.

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