How do I reschedule my dscout Live session?

How you reschedule your Live session depends on whether or not your mission leader has enabled our Automatic scheduling tool. Read more below.

Rescheduling for Automatic sessions

If you need to reschedule your Live session and your mission leader has enabled our Automatic scheduling tool (remember this lets you schedule your calls from a predetermined list of available time slots automatically after accepting your Live mission), you can reschedule your call by following these steps:

  1. Log into your email account and search for the original scheduling confirmation email from dscout. This message would’ve came from participate@dscout.com and would’ve had the words Scheduling confirmation in the email's subject. Open the email once found.
  2. Click on the Join Your Live Session button.
  3. If prompted, enter your dscout email address and password and click Sign In.
  4. You’ll see your scheduled time highlighted in green under the name of the Live session. Click on the Reschedule button to the right of your time slot to reschedule.

Pro tip: You won’t be able to reschedule your Live session on the same day. Therefore, the Reschedule button mentioned (and shown) above will not be available to you if you’re trying to reschedule within 24 hours of your original scheduled time.

Rescheduling for Manual sessions

If you need to reschedule your Live session and your mission leader has not enabled our Automatic scheduling tool, you’ll have to reschedule your session manually. To do this, simply contact your mission leader directly. You can do this by either messaging your mission leader in the app or by replying to your invitation or scheduling confirmation email.

Pro tip: You can also message your mission leader to reschedule your session for Live sessions that have enabled the Automatic scheduling tool. Learn more about how to message your mission leader here.

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