Your Live To-do List!
Complete these tasks more than 24 hours before your session. It is important to be set up well in advance so you are on time to your Live session. If you are more than 10 minutes late, you could be marked as a no-show and may not have another opportunity to participate. Be sure that you have a desktop or laptop computer with a webcam and microphone!
To make this experience as smooth as possible, here’s your to-do list!
1. Make sure you have Google Chrome installed on your computer.
2. If this is your first Live mission, install the dscout Live Chrome extension.
3. Test your setup with the computer and internet network you plan to use for your Live session using this network test link.
- You must complete this test more than 24 hours before your session, or ideally, as soon as possible.
4. If any of the tests result in failure, take a screenshot and email it to email@example.com immediately for support, at least 24 hours before your session and check out the following docs for troubleshooting:
- General FAQ: https://help.dscout.com/article/225-getting-started-with-dscout-live
- Troubleshooting audio and video: https://help.dscout.com/article/257-troubleshooting-your-live-call
- Firewall: https://help.dscout.com/article/258-working-with-firewall
5. If all tests pass, then return to your Live session link and run through the join call flow all the way through once. Once you reach the waiting room, you will see a screen with yourself in the top left corner and a message that says Waiting For Moderator in the center. You can close out this link for now but be sure to come back to this link and follow the same flow when it's time for your session! See the steps outlined here: https://help.dscout.com/article/264-joining-your-dscout-live-session
Or, just watch this short video, which will walk you through all the essential steps listed above. :)